Terms of service
These Terms govern your access to and use of the EKA Balance website, applications, and services ("Services"). By using the Services, you agree to these Terms in full. If you do not agree, please discontinue use immediately.
1. Acceptance and Consent
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. Your use of the Services constitutes explicit consent to:
- The collection, processing, and storage of your personal data as described in our Privacy Policy
- The use of cookies and similar technologies as described in our Cookie Policy
- International transfers of your data as outlined in our Privacy Policy
- Our data processing activities for the purposes described in our Privacy Policy
If you do not agree to these Terms or our Privacy Policy, you must not access or use our Services.
2. Eligibility and Age Requirements
By using the Services, you confirm that:
- You are at least 18 years old, or if you are 16-18 years old, you have obtained parental consent to use our Services
- You have the legal capacity to enter into binding agreements
- You will provide accurate and complete information
- You will comply with all applicable laws and regulations, including data protection laws
- You understand and accept our data processing practices as described in our Privacy Policy
- You have the authority to provide any personal data you share with us and that such data does not infringe upon the rights of any third party
Parental Consent: If you are under 16 years of age, you may not use our Services. If you are between 16-18 years of age, you may only use our Services with the consent of your parent or legal guardian who must review and accept these Terms and our Privacy Policy on your behalf.
3. Nature of Services
EKA Balance provides wellness and kinesiology services. Our services are:
- Informational and educational in nature
- Not intended as medical diagnosis or treatment
- Not a substitute for professional medical advice
- Provided as complementary wellness support
Important: You acknowledge that all decisions based on information from EKA Balance are made at your own risk.
18. Contact Information and Data Protection Inquiries
For questions about these Terms, privacy matters, or data protection inquiries:
Data Protection Officer (DPO)
The DPO is your primary contact for all data protection matters, privacy inquiries, and exercising your data subject rights.
Legal and General Inquiries
Response Times
We aim to respond to all inquiries within:
- • Data protection inquiries: 30 days (as required by GDPR)
- • General inquiries: 7 business days
- • Legal matters: 14 business days
Complaints
If you have a complaint about our handling of your personal data or any other aspect of our Services, please contact our DPO first. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority as outlined in Section 14.2.
These Terms of Service are provided in compliance with applicable data protection regulations and consumer protection laws.